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Showing posts from July 29, 2019

Why We’re Drawn to Leaders Who Emphasize the Negative

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There’s a tendency to assume that we want our leaders to be encouraging, magnanimous, and optimistic. But in the last decade, across borders and sectors, we’ve been seeing an increasing number of leaders better known for a style that is more vitriolic, punitive, and negative. This disconnect led me to wonder how positive or negative rhetoric affects our perception of someone’s leadership. My subsequent research shows that although we may think we want our leaders to be cheerleaders, we instinctively tend to empower naysayers instead. As  prior research  has shown, we humans create social hierarchies to preserve order and form rich expectations of how the powerful will behave. We have evolved to be sensitive to the behavioral cues that signal these power dynamics. For instance, we often associate a person’s physical height with power, which leads us to attribute more power and status to tall people. These kinds of associations may be particularly influential when we’re ju...

Don’t stay where you are tolerated, Stay where you are celebrated!

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While on a whirlwind tour of the US this week, I struggled with a stiff neck. To relieve myself of the accompanying excruciating shooting pain, I went to a spa where the therapist - Candice - gave me a warm welcome. As I waited for my turn, she took all the preliminary information on my health. However, I noticed that she did more than just take “some” information, she was 100% interested in understanding my therapy needs before recommending the right solution. After a few minutes, Jack – Candice’s boss – walked in. It was then that I got to know the real Candice. Jack was all praise for Candice and her terrific skills. Apparently, Candice was the toast of the spa – loved and praised in equal measure by everyone. She received some of the best reviews from her clients - positive review notes were splashed across the walls of the spa. Aside of making the highest salary, she made the most in tips. I wondered what helped her perform so well. After the therapy (which was expectedly relaxing...