POSITIVE WORKING ENVIRONMENT
IMPORTANCE OF
POSITIVE WORK ENVIRONMENT
Most of us spend a huge
proportion of our lives at work, so naturally it is important that we have a
good environment to work in. The effects of work atmosphere on all aspects of a
person’s well-being is much further-reaching than most realise.
A recent study (Robert Half International, 2012)
found that the work environment is the most crucial factor in employee
satisfaction.
In this article we take a look at why work atmosphere is
important and how you can recognize the signs that the atmosphere isn’t as good
as it should be.
THE EFFECTS OF
POOR WORK ENVIRONMENT
It is a commonly known fact that if one person is feeling down,
they bring everyone else down with them. Negativity is contagious, and it can
have a detrimental effect on the workplace. Not only does a negative
environment cause employees to be unhappy with their jobs, but it makes them
less productive. Plus, if they have other things on their minds, they can be
more prone to making mistakes. As a business owner or manager, this is not a
good situation to be in.
Mistakes equal money!
Not only can a poor work environment slow down productivity,
but it can cause employees to consider resigning and moving on to a new job.
Once again, this costs your business money. It can also cause current and
former employees to spread negative remarks about the business -- which is
particularly damaging if you are a small to medium sized business.
Aside from the effect on the business, a bad working atmosphere
can have a significant effect on individual employees. Several studies have
found that poor working conditions can cause long-term health problems
including stress, depression and anxiety.
On the other hand, a good work environment can have a lot of
positive effects on not only the welfare of the individual employee, but on the
business’ bottom line. If people are happy with where they work and the
environment they walk into each day, they have been proven to be more
productive and make less mistakes. Just as negativity is contagious, so
is positivity.
SIGNS OF A BAD
WORK ENVIRONMENT
Before you can set about trying to improve your workplace
environment, you need to identify what problems there are. It isn’t always
immediately obvious that there is a problem. So what are the signs?
INTERACTIONS
Is your workplace so silent that you can almost hear other
people breathing? This lack of social interaction between your employees could
be a sign of an unhappy workplace. And really, sometimes all it takes is a
glance around and a gut feeling of whether you are in a ‘happy’ workplace or
not.
HIGH TURNOVER
This might seem obvious, but if you are finding that your top
performing staff members are leaving to work for your
competitors, there is a good chance it is because they don’t enjoy
the environment they work in – not because of the job they are doing.
INABILITY TO MAKE DECISIONS
If managers have completely differing ideas and goals, there can
be ongoing underlying tension in the office. This tension can quickly work its
way down the food chain, with other employees feeling unsure about what goals
they are trying to achieve. It can almost become a tug-o-war between
management.
Of course it is normal and healthy for everyone to have their
own ideas, but it’s when agreements can’t be made that problems can occur.
FAITH IN YOUR PRODUCT
Whether your company produces cat food or computer security
systems, at the heart of every business is a product. Do your colleagues use
the product themselves? Do they believe in the product they are, in some form
or another, working to sell? If not, this can be affecting the overall
environment.
IMPROVING WORK
ENVIRONMENT
Whether you have identified serious causes for concern in the
workplace or you simply need to make a few tweaks, changes won’t happen
overnight. However, there are lots of ways to inject some positivity into the
workplace, which over time will make a significant difference to the whole vibe
and output of your office.
SELF-IMPROVEMENT
Sometimes the only way to get a job done is to tackle it on your
own! Do you go into work feeling lethargic and unmotivated? If you do, chances
are other people do too. So what can you do on an individual level to make a
change?
Once you have identified what it is about your job that is
getting you down, you can work on fixing those things. No interaction with your
colleagues? Why not spark up some conversation, suggest a lunchtime activity or
even after work drinks?
Organising an event outside of the office is a good way to get
your colleagues into their comfort zone. Outside of the work environment people
can be themselves and often interact better. A couple of social events can be
what you need to break the ice.
WORK-LIFE BALANCE
Also working on the idea of self-improvement is your work-life
balance. It is important that every employee has a healthy work-life balance.
If you or your employees are working overtime every evening or having to cancel
personal plans to be at work, then chances
are it is affecting your overall happiness at work. You can grow to
detest your work, which doesn’t benefit anyone.
Whether its you that’s putting in the extra hours or you know
that your employees are doing so, you need to ensure that the work-life balance
is maintained. Sometimes people need to be told to go home or be told that ‘it
can wait until Monday’.
As a manager, you should not be rewarding those that work late
regularly. This makes other employees feel that they can only be seen as a
‘good’ worker, or progress in their career if they give up some of their
personal time for work. This can result in stress, particularly in those that
have a lot of commitments outside of work.
TRAINING
It is natural for people to want to feel valued and important in
their workplace. With technology and business changing at such a rapid pace
these days, many people are concerned they will get left behind. By keeping
yourself and your employees as well-trained and up-to-date as possible, you can
help boost morale and confidence in staff members.
Many types of training
courses can also double up as team bonding exercises. Training
doesn’t necessarily have to be dull and boring -- many courses these days are
very hands-on and involve working in teams.
How
Important Is Your Work Environment?
When searching for a job, you may find
yourself most concerned about what salary you will be collecting if you are
hired. Although a high salary is certainly an asset to any career and may
attract you at first, the work environment that you attend to every day is just
as important, if not more. A positive, collaborative, creative work
environment is what retains employees in the long run, and motivates them to
work harder.
So, what exactly are the telltale signs of a positive, collaborative,
creative work environment? You might want to look into these signs, and
perhaps even ask your interviewer questions about the work environment in order
to rest-assured that you will be excited to contribute to this company when you
wake up in the morning.
COMMUNICATION
Whether you are applying for anything from an auditing job to a sales
job, good communication within the workplace is essential for fostering a
positive work environment. Chances are, if employees communicate well
with each other, and managers communicate well with employees, the workplace
will be more productive. A work environment with good communication is
one where everybody knows each others’ names, employees from all tiers are
approachable and friendly, and there is a welcoming familiarity and openness
that allows interpersonal relationships beyond the realm of the business’s
mission.
TEAM SPIRIT
Team spirit is the core of a collaborative, positive work
environment. Team spirit builds off of strong interpersonal
communication, and strengthens the business because everyone works towards a
common goal and feels a strong sense of belonging. A workplace with team
spirit provides rewards and recognition to deserving employees. Group
collaboration is common not only in the lunchroom, but at meetings and
discussions as well. A work environment that welcomes creative, diverse
opinions and persons fosters growth, and, in turn, makes the workplace a fun
place to be.
PHYSICAL ENVIRONMENT
The physical environment of a workplace greatly affects the positivity
within the firm. Great energy can be created by an, attractive,
comfortable physical environment. This energy ultimately enhances
productivity and success. Windows allow natural sunlight and Vitamin D
into an office, which are essential to contributing to a good mood.
Similarly, windows allow an employee to look out and envision a new idea, which
enhances creativity in the office. A clean work environment without much
clutter allows employees to focus on their goals. Lastly, an open work
environment that is not closed off by cubicles fosters group communication and
helps build relationships between employees.
As you can see, interpersonal communication, team spirit, and the
physical environment of a workplace are all connected to each other. If
you can find a job that has all three of these factors, then you will make new
friends, find happiness, and allow the best version of yourself to shine and
contribute to an already successful firm.
EMPLOYEE BENEFITS
In her book, "Happiness at Work:
Maximizing Your Psychological Capital for Success," Jessica Pryce-Jones
notes that we spend more than a decade of our lives -- 90,000 hours -- at work.
Jobs full fill our need to belong and give us a sense of identity. The quality
of our association with work depends on the quality of our relationships with
colleagues, supervisors and clients as well as company culture. When those
relationships and the environment in which we interact are positive, we feel
valued and respected. We take pride in what we do, perform better and care
about our employer’s future. We become engaged: connected to the organization,
results, customers and co-workers. Our professional contentment spills over to
our personal lives.
ADVERSE CONSEQUENCES OF A NEGATIVE WORK ENVIRONMENT
A negative work environment has career
and health consequences for employees. An employee's less-than-exemplary job
performance resulting from frustration with bureaucracy, a bad boss,
70-hour-a-week work culture, co-worker conflicts and hostility raises fears of
dismissal, stress and unhappiness. Leaving a negative job situation carries
economic uncertainty and interrupts a chosen career path.
According to a 2008 study published in the International
Journal on Disability and Human Development, negative work environments lead to
insomnia, anxiety and depression.
EMPLOYER BENEFITS
The agency overseeing the performance
evaluation system, notes that profitability, productivity, low turnover, an
excellent safety record and customer satisfaction result from employee
engagement created by a positive work environment.
Engaged workers create a 20 percent increase in productivity
and are nearly 90 percent more likely to stay with their employer, according to
a Corporate Executive Board study cited in Snell's "Managing Human
Resources" textbook. Organizations with a positive workplace also
experience fewer Equal Employment Opportunity complaints and lower absenteeism.
ORGANIZATIONAL REPERCUSSIONS
Problems stemming from a negative
employment atmosphere feed upon each other to the detriment of the entire
organization. Attendance issues -- call-offs, lateness, leaving early -- lower
productivity and poison morale. "Presenteeism," defined as reduced
productivity while on the clock, leads to disengaged employees making errors
due to their lack of concentration and motivation. Customer service suffers
when unhappy workers cannot put on a happy face. Innovation and creativity lose
their competitive advantage when disengaged researchers and product developers
lose interest. As disillusioned employees leave, management loses credibility
which tarnishes the organization's reputation and causes recruitment trouble.
WHY THE
IMPORTANCE
According to a study conducted by Robert Half International Inc., the
work environment has become the most critical factor in employee satisfaction
today. Only twenty years ago, the same survey fetched only 9 percent of
professionals claiming that the work place is such crucial factor. Work can be
demanding and tense, with many professionals feeling dissatisfied by the
received gains, as compared to the incurred stress, which is infamously dubbed
as the number one killer around the world.
FIRST OF ALL,
NEGATIVITY IS CONTAGIOUS. The pessimism and dissatisfaction of a few
employees can easily contaminate an entire team. Unhappy employees are not
productive and tend to slack and make more mistakes than they usually would.
Management must realize that employees are the behind-the-scenes masters to the
company’s success. If they are not happy with the work environment of a
company, they can always resign and go off to greener pastures. Many employees
believe that they work excessively, yet don’t feel a sense of financial
satisfaction. Unhappy with their salaries, they avail of pikalaina (quick loans-
ah long lah) for certain expenses, usually for leisure and material
satisfaction.
The general definition of a positive work
environment is that it is a place where employees are happy, healthy and
motivated and feel that they are rewarded and of value. People spend a large
part of their lives at work; hence, it is understandable that it plays such a
vital role in the choosing or staying at job.
When employees feel more positive and find themselves in a good
workplace, they are more challenged and motivated to do better. It creates
healthy competition among workers which is beneficial for both the company and
the employees. A positive workplace allows employees to focus on the job at
hand and not be bothered by irritating sidetracks, company gossip, raging bosses
and going through irrational complaints or client history.
A GOOD WORK
ENVIRONMENT IS CHARACTERIZED BY A HIGH DEGREE OF TRUST AND RESPECT AMONG
EMPLOYEES OF ALL LEVELS. ALL FORMS OF DIVERSITY AND POSITIONS ARE RESPECTED. This avoids personal conflict and unhealthy competition. It also creates
a sense of openness where problems are discussed openly instead of in a
gossiping manner. Employees feel valued and rewarded which creates a sense of
loyalty to the organization. Also,
a positive workplace reduces the formation of clubs and cliques among employees.
In this kind of company, employees are satisfied and put their engines in
motion to be more innovative, creative and productive, not just with the hopes
of promotion but with the interest of the organization in mind. These good
values attained from the workplace also tend to spill over into employees’
personal lives. Workers that are happy at their jobs tend to have happier
relationships as the stress does not come home with them. They plan their
future and finances better and thus are able to afford more. They might even
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A GOOD WORK
ENVIRONMENT ALSO MAKES EMPLOYEES MORE OPEN TO CRITICISM AND TEND TO TAKE IT
CONSTRUCTIVELY INSTEAD OF PERSONALLY. This allows room for improvement in not just
the workforce, but on business processes, activities and productivity. A good
work environment also nurtures relationships that can potentially turn out into
great friendships. Many people have made good friends in the office who not
only help them in work-related aspects but even in personal matters like giving
advice, from diet tips, and what movie to watch on the weekends, to financial
planning and how to make PPI claims.
One reason why several professionals stick
with working at a detrimental workplace is because of the money they earn.
These individuals however do not find personal satisfaction in their financial
freedom and can one day become a liability rather than an asset to a company.
Good companies provide their employees with incentives, a good vacation leave
or a cash advance when needed. These companies treat their employees as human
beings and not as machines.
The importance of a positive work environment
cannot be exaggerated. It is a difficult ordeal to transform a negative
workplace into a positive one, and it takes considerable time to change ideals,
and commonly accepted behaviors and notions. It is the job of managers to do
the first step for employees to eventually follow them. Check it now for more
information on positive work environments and the benefits thereof.
is
Positive Energy Important in the Workplace?
Everything is
energy. Energy is powerful enough to create your success or promote your
demise. Everything you involve yourself in is a result of the energy you
contribute.
How you contribute to your professional environment is as important as what you contribute. You may have the
experience, knowledge, skill, and a long history of success; however, if you
approach a new project, a meeting, a new job, an employee, your boss, or a
customer with infected/negative energy, you should also be prepared to take
responsibility for the consequences.
Some experts will
claim energy is neither positive nor negative, rather all energy was neutral
and only has the ability to take on the form in which you give it. This
couldn’t be further from the truth. The reality is you do have the power
to choose how you exert your own energy, but you do not always have the ability
to prevent encountering others’ negative energy. Sometimes it is easy to
see how others affect you, but many times you may not even realize the effect
others are having on you. Creating an awareness of how situations or people
make you feel can help correct or deflect this negative energy.
As a leader, your
energy can determine the success of a meeting, a workday or even your overall
company. If you have an employee or co-worker who is struggling, have you
considered how much responsibility you have in their performance?
If you have chosen
the privilege and responsibility to supervise others, how are you dealing with
your negative employees? NEGATIVITY IS
CONTAGIOUS.
It may seem as if
dealing with negative people is easier to simply ignore them. However,
it’s important to remember that many people are not aware of how negative
energy is affecting them. Therefore, your negative employees may be
consciously or sub-consciously expanding their negativity and influencing the behaviour
of others.
WAKE UP
LEADERS! LOOK IN THE MIRROR. What are you contributing to your
personal and professional life? How do you protect those you are
responsible for, as well as your overall company, to ensure they have the
positive, working environment they deserve?
1. Begin with yourself!
There are very
common questions to help evaluate the energy you may be contributing. Are you
generally a positive or negative person? Do you have a high or low energy
level? How do others respond to you; relaxed or tense? Do you find yourself
being judgmental of others or open and accepting of diversity and new ideas? Do
you harbor anger rather than letting these feeling go? Do you feel mostly happy
or sad and frustrated? Are you a nice person?
2. Observe Energy
Awareness is a
great advocate for improvement. As leader, you should care about creating a
positive environment. As an employee concerned with your current work environment,
consider you are as responsible for creating a positive environment as your
boss and your co-workers. Therefore, by simply taking time over the next week
to observe others, you may create a new awareness of the type of energy that is
most common in your department or company.
3. Dealing with negativity
How a leader deals
with energy can directly determine how well an employee performs. The majority
of employees spend most of their waking day at work. Most employees want to
feel good about their workplace. Identifying a negative person does not have to
result in turnover. The reality is if you begin with yourself, many others will
naturally follow your lead and contribute toward a positive environment.
However, if you identify a negative employee who is not supporting the
environment you are expecting to create, it is critical to deal with this behaviour.
If after giving the employee an opportunity to improve, they do not respond favourably,
as a leader you cannot ignore this behaviour. Allowing this employee to
continue contributing negative energy will quickly infect the energy of other
employees and yourself.
4. SETTING
EXPECTATIONS
Evaluate your
management style and look for ways to create a positive, supportive, and
rewarding process. Reward the positive improvements and mentor the employees
who are not exceeding expectations. Positive reinforcement can quickly shift
energy and build momentum toward your desired results.
5. ENERGIZE YOUR
TEAM
A typical workday
can drain the energy out of your employees. Look for ways to create energy
boosts throughout the day, in meetings, and throughout projects. This can be as
simple as frequent short breaks, laughter, creating a very open environment
where fresh ideas and creativity is rewarded.
The relationships
you align in life reflect who you are. You are defined by your
relationships in your personal life and most certainly within your professional
career. If you find the majority of your employees are tired or your team
is having difficulty with exceeding expectations and creating momentum,
seriously consider evaluating the energy flowing within your company. Do
not wait for others to create the positive, rewarding, motivating environment
that you have had the power to create all along. A positive environment is
a healthy environment.
5 Characteristics of A
Positive Work Environment
Aside from the job scope itself, one factor that significantly
influences how employees feel about work is the environment. By work
environment, I mean everything
that forms part of employees’ involvement with the work itself,
such as the relationship with co-workers and supervisors, organizational
culture, room for personal development, etc.
A positive work
environment makes employees feel good about coming to work, and this provides the
motivation to sustain them throughout the day.
If you’re looking for a new job, then I would say that assessing
the work environment is a crucial step you shouldn’t skip. After all, this is
the place you might be working at in future and you wouldn’t want to be
dragging yourself to work every single morning!
Due
to the job variety available in the marketplace, this article is probably a
little generic and may not apply to all types of jobs. However, as you shall
see below, these qualities are much valued by employees and employers in most
jobs. I would say that they are pretty universal in that sense, except in a few
exceptional cases.
1. Transparent & Open
Communication
In
essence, a transparent and open form of communication addresses the employee’s
need to feel that what they have to say has value. It is what makes employees
feel that they belong in the organization. Work then becomes meaningful because
the employees know that what they contribute affects the organization that they
are affiliated with.
It is thus essential for staff to
discuss the organization’s philosophy, mission and values, from time to time
during retreats, meetings,
etc to ensure that everyone knows what they’re working for other than their pay
checks. Having open discussions get people involved and allow them to share
their views and perspectives on how to achieve company goals. After which, the
management side will give their own perspectives on how to fulfill the
organization’s mission.
GIVE AND TAKE
Such two-way
open communication will eventually break down the hurdles present in
hierarchical or bureaucratic organizations. At the end of it all, it promotes
trust in day-to-day interactions between co-workers, as well as between
subordinates and supervisors.
Everyone becomes
more united with the organization’s mission in their mind. There is mutual
respect among all employees, regardless of their official statuses.
This is when
employees will not be afraid to suggest
ideas to improve the
work processes, thus benefiting everyone in the organization in return.
2. Work-Life Balance
There has to be
some sort of balance between work and personal life. In general, having that
sense of balance will improve job satisfaction among employees because they
will feel that they’re not overlooking the other areas of their lives that are,
if not more, important to them than work.
THE CONSTANT
JUGGLE
When employees fulfill
their various needs and goals in life, such as those of family,
friends, spiritual pursuits, self-growth, etc, they can then feel more
confident about themselves and perform their best at work. Apart from that,
employees that are exposed to more experiences in life outside of work can use
what they’ve gained and apply that to their work.
In other words,
work-life balance can promote creativity and
out-of-the-box thinking.
A NOD FROM THE
TOP
‘Good’ employees
or workers are often defined as those who put in loads of effort and sacrificed
their personal time in order to perform well in their work. Some employees are
simply workaholics who would rather neglect other aspects of their life for
work.
Managers have a
responsibility to show that this is not right, by rewardingemployees who maintain good
work-life balance habits (e.g. leave work on time) and can still perform well.
In this case,
the organization may adopt a firm stance on work-life balance by educating
employees on the benefits of having such balance in their lives or even include
it under their mission statement.
3. Training &
Development-Focused
In a time when
change is more rampant than ever before, it is necessary for organizations to
be keep abreast with the changes and train their employees accordingly. For
instance, technology is evolving so rapidly that what organizations commonly
used ten years ago could be made obsolete today (e.g. Zip drives, dial-up
modems, etc).
Adapting to
change is never more crucial in this era because those who don’t, get replaced. This applies to both the individual
and the organization itself.
A training and
development-focused organization has a clear roadmap for training their
employees to sustain and enhance the productivity of the organization as a
whole. Essentially speaking, there are two kinds of skills that can be
developed: hard skills and soft skills.
·
Hard skills: impact work productivity directly
e.g. knowledge of a new database management system
·
Soft skills: interpersonal skills which could
affect the morale of the organization.
A positive work
environment would have routine trainings to improve efficiency and instill
positive attitudes among employees.
4. RECOGNITION FOR HARD WORK
Rewards are
necessary to encourage certain behaviors in persons. This is known as positive
reinforcement under
operant conditioning in the field of psychology. It is used in organizational
behavior management as well: by rewarding employees who put in effort for their
work, this will promote similar behaviors in the future.
SHOWER PRAISES
A
reward here doesn’t have to be monetary in nature; sometimes even a
simple verbal recognition by
the supervisor is all that is necessary to spur the employees’ motivation.
When
hard work is appropriately rewarded and duly recognized by the management, employees
will naturally feel valued by the organization for what they put in.
Such mentality is healthy for the organization because employees will be
willing to go the extra mile without worrying about not getting anything in
return.
ACKNOWLEDGING THEIR PRESENCE
Apart
from having a system of monetary rewards in place to award those who perform at
work, daily interactions can also be
a good means of recognizing efforts. It’s free too! Managers
ought to verbalize their appreciations for simple little things when employees
go the extra mile. However, these should be made specific and personal for the
employee to feel that what they do are being taken seriously and appreciated.
5. STRONG TEAM SPIRIT
As
social beings, we naturally seek support from our peers and seek to belong to a
group. Come tough times, the team should come together to deal with whatever
problems are out there. This is where a sense of unity is evoked in the team and employees
will no longer just feel that they’re working for themselves. They are now
working towards something bigger than themselves, and as a team.
Instilling a
strong team spirit is not easy because it involves the acceptance and
tolerance of differences in perspectives and working styles between teammates. There is a need for
them to see that they’re working towards a common goal before they can look
beyond the differences.
BAND OF BROS
Have
team-bonding activities that let the team focus on the positive sides of each
member and negate the negative ones. Celebrate events like birthdays for each
member of your team to show the exclusivity. Deal with issues together. Basically, whatever it is that
you do, do it as a team.
One pitfall to
look out for when team spirit is high is the group think phenomenon. This psychological
phenomenon occurs when the group cohesiveness gets so strong that judgments or
decision-making get clouded.
Think about it, when
team spirit is strong, members will be inclined to support whatever decision
made as a team without
raising any valid objections. The solution is to have a member playing the role
of the Devil’s Advocate during discussions.
So what do you look for in your ideal working environment? Full-time
freelancers can sit this one out, you are probably already in it.
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