FIRST TIME MANAGERS


So what sets a great new Mgr from a regular one?

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1. They work to earn the credibility and support of their team members. You’re the new Mgr. The team doesn’t trust you yet. Maybe they know you if you’re promoted from within, but they don’t trust your capabilities as a Mgr. The onus is on you to build your credibility and earn their trust. One way to build trust is to be consistent in your approach and decisions and by walking the talk. Nothing beats distrust more than NATO (No Actions, Talk Only).

2. Pick Up Managerial Skills There are 8 skills a new Mgr should have – Earning Respect, Organisation Skills, Collaboration, Motivation, Critical Thinking, EQ, Communication and Giving Feedback. This will keep your hands busy as a new Mgr. Perhaps you can hone one skill a year and in 8 years’ time, you’ll be a Power Mgr!

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3. They work hard to master the art and science of delivering effective, constructive feedback. When giving negative feedback, use the CAR+R Method. Explain the Context (back story), what Actions the staff has taken and what is the Results of it. Then what is the Resolution? This way, feedback is structured, professional and there will be a resolution at the end of it.

4. They understand the importance of team development, and they work hard to support their team. Good Managers not only develop themselves but they make sure that their team members are developed too so that the team can grow together to greater heights. By caring about their development, it helps build the bonds between Managers and Team

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5. They focus on creating a culture where accountability and fairness are present in every encounter. If you discipline one staff that way, you must ensure you discipline others the same way. He/She might be your close friend before this but now he’s your subordinate like others. So be fair. People can see if you play favourites.

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6. They shield their team and often hold themselves visibly accountable for any mistakes or mishaps. It reminds me of my First Time Manager experience. I was only 23 then and after 6 months on the job, I was given a supervisory role. It’s kinda awkward cos the person I’m managing is older than me and has been in the company longer than me. I guess we both felt awkward about it and I tried to maintain that there won’t be much difference. Then one day, it was discovered that she had made major mistakes (before I joined the company) which will cause the company a 6-figure sum. This will greatly affect our profits and the pressure was on her to rectify the mistakes she made. She was under a lot of stress from the top management and nearly broke down. I can see that so I talked to the top management to look for me instead. Don’t reach out to her. I said I’m her supervisor so if anything, go through me and I’ll inform her. I’ll be responsible for everything. I even stayed back late to help her rectify the problems. This greatly turned around our relationship and she respected me much more after this.

In conclusion, being a new Manager is not easy. However, if you continue to strive to be better Managers and constantly pick up new leadership skills, you'll be an exemplary Manager in no time.

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