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Showing posts from November, 2016
How to Offer Delightful Customer Service
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Our arrival was just over twelve hours late. With a wind chill well into single digits in Malaysia and the chill rain falling so heavily the windshield wipers could barely keep the windshield clear. The driver guided the car under the rain and blizzard in front of the resort. Learning my lesson many years ago, it is my practice to arrive no less than 24 hours in advance of a speaking engagement, and today that practice paid off handsomely. Although it was close to 1:00 am, there was still time to settle in and relax before my late morning presentation. That is, if my reservation had not been given away, as some hotels have a practice of doing. The doors opened automatically and an attentive young man graciously offered a warm welcome, took charge of my overnight bag, and led me to the reception desk while inquiring how my day had been thus far. As we approached the desk a clerk tendered a sincere welcome and stated, “You must be Mr. Amarjeet Singh” Since there was only one room availab...
Knowing About Millenials Babies
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Millennials. They may not yet be the present, but they’re certainly the future. These young, uninitiated minds will someday soon become our politicians, doctors, scientists, chefs, television producers, fashion designers, manufacturers, and, one would hope, the new proponents of liberty. But are they ready for it? Time after time, particularly on college campuses, millennials have proven to be little more than entitled, spoiled, anti-intellectual brats who place far too much emphasis on feelings and nowhere near enough emphasis on critical thinking. To the millennial, words are cause for the creation of safe spaces, alternative ideas must be stifled, and anything they perceive to be a microaggression is enough to send them spiraling into a state of mental distress. It’s time millennials understood these 7 harsh realities of life so we don’t end up with a generation of gutless adult babies running the show. 1. Your Feelings Are Largely Irrelevant Seriously, nobody who has alr...
Hiring The Right People
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The costs of a bad hire go far beyond finances. Bad hiring decisions cost you In a Fast Company article, How Much A Bad Hire Will Actually Cost You , it was reported that: •41 percent of those surveyed lost worker productivity; •40 percent lost time due to recruiting and training another worker; •37 percent incurred expenses recruiting and training another worker; •36 percent endured negative impact on employee morale; and •22 percent suffered negative impact on client solutions. In Fred Yager's Dice article, The Cost of Bad Hiring Decisions Run High , the Harvard Business Review points out that as much as 80 percent of employee turnover is due to bad hiring decisions. I don’t think anyone will disagree with the fact that bad hiring comes at a tremendous cost. Yet, how many of us actually invest in ensuring that our hiring processes and plan meet our desired goals? How many of us are ensuring that confirmation bias is not at play - the tendency for us...